2019 Multi-Year Work Plan

AODA Committee

Opportunity	Action and Accountability	Status
Revise Terms of Reference.	Chairperson to lead.	Complete. Terms of Reference was revised to meet organization's standards.
Elect new Chairperson for committee.	Committee will nominate someone.	Complete. Staff member was nominated and accepted.
Complete Annual Report for AODA committee.	AODA committee will complete the Annual Report for the period from May 1st to April 30th of each year.	Complete.
Complete AODA committee evaluation.	AODA committee will complete the evaluation.	Complete.

Opportunity	Action and Accountability	Status
Review current multi-year plan and develop a new multi-year plan.	Technical Policy Writer to draft, and the AODA committee will review/revise.	Complete. Presented draft of new multi-year plan to AODA committee.
Finalize multi-year plan and Executive Team liaison to present to the Executive Team for approval.	Committee to finalize a plan to reflect the new building and positive steps forward.	Pending.
After approval, post plan on website.	Communications representative to add it to the About Us section on the Health Unit website.	Pending.

Opportunity	Action and Accountability	Status
Review current process and forms.	Quarterly reports received by Executive Director of Corporate Services, and reviewed at AODA committee meetings. If no feedback from clients in previous year, review possible reasons why. Are forms/signage understandable/noticed? Approach someone with lived experience and ask them to complete a form?	Ongoing.
Communication to staff asking for ongoing feedback re accessibility for clients/self?	To be determined.	Pending. Ask staff for feedback; creates awareness for staff to look for opportunities for improvement.

Opportunity

Action and Accountability

Status

Review current process and forms.

Quarterly reports received by Executive Director of Corporate Services, and reviewed at AODA committee meetings.

If no feedback from clients in previous year, review possible reasons why. Are forms/signage understandable/noticed?

Approach someone with lived experience and ask them to complete a form?

Ongoing.

Communication to staff asking for ongoing feedback re accessibility for clients/self?

To be determined.

Pending.

Ask staff for feedback; creates awareness for staff to look for opportunities for improvement.

Opportunity	Action and Accountability	Status
Initiate semi-annual GEMBA walks... "the place where value is created".	New insights how changes can make services better for clients (observation and input from staff).	Pending.

Opportunity	Action and Accountability	Status
Review and update employment procedures/policies.	Human Resources Manager maintains legislated requirements.	Ongoing.
Staff to take an AODA refresher training on 24/7.	Finance Program Administrative Assistant to connect with Human Resources to set up.	Ongoing. Recertification training vs. new staff training.
AODA training for those who provide service on behalf of the organization. Training process needs to be confirmed and initiated in consultation with Human Resources.	Human resources representative will look into this to see if this was done/is being done. Finance is responsible for purchase services. Board of Health and students have been added to take training and have completed training.	Ongoing. Request for Proposals will reflect AODA requirements.
Brochure for the training requires updating.	Planning and Evaluations Manager to arrange with Communications.	Pending. Brochure is used for training those who provide service on behalf of the organization.

Opportunity	Action and Accountability	Status
Continue to update accessible documents on the website.	Website will post accessible documents. Documents non-convertible, are available in an accessible format upon request.	Ongoing.

Opportunity	Action and Accountability	Status
Offer Mental Health Awareness Training. Course content to include: explanation of mental health problems, signs and symptoms of common mental health problems and crisis situations, and information about effective interventions.	To ensure all front-line workers are effective and empathetic to those with mental health illnesses.	Pending.