AODA Committee
Opportunity |
Action and Accountability |
Status |
| Revitalize the committee following the move to 345 Oak Street. | Hold regular quarterly meetings. |
Complete. Scheduled meetings in July, October, January and April. |
| Recruit staff from Communications to replace Manager of Communications. | Communications staff to be approached by Manager. |
Complete. Staff member from Communications has joined the committee. |
| Recruit new committee members from client based programs | Manager of Building and Maintenance to recruit through email. | Complete. |
Accessibility Policies
Opportunity |
Action and Accountability |
Status |
|
Policy Revisions 1. Assistive Devices 2. Client Feedback 3. Communicating with People with Disabilities 4. Mandatory Training 5. Notice of Temporary Disruption 6. Service Animals |
Review and update policies and forms by Technical Policy Writer. Finance representative to update feedback form for Reception. Consult with Communication representative. |
Complete. All policies approved by Executive Director of Corporate Services. Feedback form and instructions for Reception finalized. |
Feedback
Opportunity |
Action and Accountability |
Status |
|
Accessible electronic feedback process, feedback via letter, via telephone is encouraged. |
Quarterly reports received by Executive Director of Corporate Services, and reviewed at AODA Committee meetings. |
Ongoing. Feedback process posted in offices, notification that accessible formats and communication supports are available upon request. |
| Surveys to be reviewed from clients to see if any comments are noted re: accessibility. | Planning and Evaluation Manager to check with staff compiling results. |
Complete. |
Built Environment
Opportunity |
Action and Accountability |
Status |
| Newly constructed building which meets Accessibility Standards for the Built Environment and Building Code. |
Architect/Contractors/Management |
Complete. Accessible space according to Building Code and standards for Built Environment for staff and clients. |
| General Public invited to Grand Opening on June 27, 2018. | Health Unit management to host Open House for General Public. |
Complete. Feedback was given regarding the building. Generally the feedback was positive. |
Signage
Opportunity |
Action and Accountability |
Status |
| Washrooms posted as gender neutral. | Safer and Positive Spaces Working Group (SPSWG). |
Complete. Creating an inclusive environment. |
Customer Service
Opportunity |
Action and Accountability |
Status |
| Clarify for Reception what constitutes service animals, in particular, ”Therapy Animals and Emotional Animals”. | Finance Program Administrative Assistant to create guidance document for reception areas. |
Complete. Will avoid any confusion for staff for access to premises. |
Training
Opportunity |
Action and Accountability |
Status |
| Staff to take an AODA refresher training on 24/7. | Finance Program Administrative Assistant to connect with Human Resources to set up. |
Pending. Recertification training vs. new staff training |
| AODA training for those who provide service on behalf of the organization. |
Human Resources representative will look into this to see if this was done/is being done. |
Ongoing. Request for Proposals will reflect AODA requirements. |
| Brochure used (for training those who provide service on behalf of the organization) requires updating and training; process needs to be confirmed and initiated in consultation with Human Resources. |
Planning and Evaluation manager to arrange updating brochure with Communications. Human Resources to look into training. |
Ongoing. Brochure is needed for training purposes. Human Resources ensures training is complete. |
Information and Communication
Opportunity |
Action and Accountability |
Status |
| Update intranet. | Communications representative. |
Ongoing. Updated accessibility information for general public. |
| Develop a plan to make non-accessible documents accessible. | AODA Committee |
Ongoing. Many documents are not yet accessible. |