Reporting Complaints

Contact(s)

Complaints relating to the Quarantine Act

On March 25, 2020 the Government of Canada invoked the Quarantine Act requiring all travelers returning to Canada to enter a mandatory 14-day period of self-isolation, regardless of whether they have symptoms of COVID-19 or not (with the exception of essential workers).
For concerns about returning travelers who are not self-isolating, please DO NOT CALL 911. Until the federal government explains how enforcement will be handled, the North Bay Parry Sound District Health Unit is providing information and guidance to people under the 14-day isolation requirement.

Complaints relating to non-compliance with use of face coverings

Effective Friday, July 24, 2020, the North Bay Parry Sound District Health Unit requires the use of face coverings in certain enclosed public spaces (businesses, organizations, and services) and transportation in our district.

To report concerns related to use of face coverings, please DO NOT CALL 911.

For complaints related to public health inspected facilities like restaurants, public pools, personal service settings (e.g., aesthetic, barbering, hairdressing, piercing, tattooing), please contact the Health Unit: 1-800-563-2808 option 5

Other businesses:

  • For complaints in North Bay or Callander, call the North Bay Police Service non-emergency line: 705-472-1234
  • For complaints in other areas in the District of Nipissing or the District of Parry Sound, call the Ontario Provincial Police non-emergency line: 1-888-310-1122

Complaints relating to non-compliance with the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020

To report concerns related to non-compliance with the Reopening Ontario (A Flexible Response to COVID-19) Act, 2020, please DO NOT CALL 911.

  • For complaints in North Bay or Callander, call the North Bay Police Service non-emergency line: 705-472-1234
  • For complaints in other areas in the District of Nipissing or the District of Parry Sound, call the Ontario Provincial Police non-emergency line: 1-888-310-1122
  • For complaints related to public health inspected facilities like restaurants, public pools, personal service settings (e.g., aesthetic, barbering, hairdressing, piercing, tattooing), please contact the Health Unit: 1-800-563-2808 option 5

Employee concerns

If you have COVID-19 concerns or questions about your workplace please call the Ministry of Labour’s Health and Safety Contact Centre at 1-877-202-0008.

Business questions

Companies and workplaces that have questions about this closure order can call Ontario’s Stop the Spread Business Information Line at 1-888-444-3659.

North Bay

345 Oak Street West
705-474-1400

Parry Sound

70 Joseph Street Unit #302
705-746-5801

Burk's Falls

17 Copeland Street (by appointment only)
1-800-563-2808