Reporting Complaints

Contact(s)

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Complaints relating to the State of Emergency and Stay-at-Home Order
Complaints relating to the Class Order under Section 22 (Self-Isolation)
Complaints relating to The Quarantine Act (returning to Canada)
Employee Concerns
Business Concerns

Complaints relating to the State of Emergency and Stay-at-Home Order

North Bay Police Service and North Bay Parry Sound District Health Unit will work together to address COVID-19 complaints and conduct any required enforcement activities related to the Re-opening Ontario (A Flexible Response to COVID-19) Act, 2020 and the Emergency Management and Civil Protection Act.

North Bay Parry Sound District Health Unit will respond to complaints and conduct any required education and enforcement activities involving:

  • Restaurants, bars and other food or drink establishments
  • Private businesses
  • Organizations and community services
  • Post-secondary institutions, schools, and child cares
  • Healthcare and social services
  • Personal Care Services (e.g. hair salons, day spas, etc.)

NBPS can refer inquiries and complaints concerning the above-noted premises to the Health Unit’s Call Centre at 705-474-1400 or 1-800-563-2808 Option 5

NBPS can also refer to the above number for general questions or inquiries related to COVID requirements and recommendations.

North Bay Police Service will respond to complaints in North Bay and Callandar and conduct any required education and enforcement activities involving:

  • Individuals who don’t comply with the Stay-at-Home Order
  • Individuals not wearing a face covering indoors
  • Indoor and outdoor organized public events and social gatherings
  • Weddings, funerals and other religious services, rites or ceremonies
  • Retail operators and companies who do not comply with the order

To reach the North Bay Police Services, please call the non-emergency line: 705-472-1234.

In other areas in the District of Nipissing or the District of Parry Sound, call the Ontario Provincial Police non-emergency line: 1-888-310-1122

DO NOT call 911.

Visit the provincial website for more information on the State of Emergency and Stay-At-Home Order.

Complaints relating to the Class Order under Section 22 (Self-Isolation)

Please contact the Health Unit at 1-800-563-2808 option 5.

DO NOT call 911.

To learn more about the Class Order under Section 22, view the Order or visit our Frequently Asked Questions page.

Complaints relating to the Quarantine Act (returning to Canada)

On March 25, 2020 the Government of Canada invoked the Quarantine Act requiring all travellers returning to Canada to enter a mandatory 14-day period of self-isolation, regardless of whether they have symptoms of COVID-19 or not (with the exception of essential workers).

  • For complaints in North Bay or Callander, call the North Bay Police Service non-emergency line: 705-472-1234.
  • For complaints in other areas in the District of Nipissing or the District of Parry Sound, call the Ontario Provincial Police non-emergency line: 1-888-310-1122.

Employee Concerns

If you have COVID-19 concerns or questions about your workplace please call the Ministry of Labour’s Health and Safety Contact Centre at 1-877-202-0008.

Business Concerns

Companies and workplaces that have questions about the closure related to the State of Emergency and Stay-At-Home Order can call Ontario’s Stop the Spread Business Information Line at 1-888-444-3659.

North Bay

345 Oak Street West
705-474-1400

Parry Sound

70 Joseph Street Unit #302
705-746-5801

Burk's Falls

17 Copeland Street (by appointment only)
1-800-563-2808