Multi-Unit Residential Buildings and COVID-19


Find information for Building Owners and Operators

Information for Residents

Can residents leave their apartment units? 

New rules apply for those living with a symptomatic individual. View our Self-Isolation page for more information.

Residents may leave their apartment unit and access common spaces if they:

  • Have not been diagnosed with COVID-19; AND
  • Do not have symptoms of COVID-19; AND
  • Have not been in contact with someone who has been diagnosed with COVID-19; AND
  • Have not travelled outside of Canada in the past 14 days.

Residents cannot come in contact with others outside their unit or access common spaces if they:

  • Have been asked to self-isolate or quarantine by Public Health
  • Have travelled outside of Canada in the past 14 days (even if you have no symptoms), OR
  • Have symptoms of COVID-19, even if mild; OR
  • Have been diagnosed with COVID-19 in the last ten days; OR
  • Are a close contact of someone who has been diagnosed with COVID-19 in the last 14 days

Residents who fit the above criteria may leave their apartment but not come in contact with others if:

  • Medical care is required.
  • They smoke or vape but are not permitted to do so in their apartment unit. Residents must not smoke or vape with others.
  • They have a pet who needs to relieve itself outside of the apartment unit. Residents must not walk their pets with others.


  • Failure to obey these rules may result in legal actions. Individuals who do not abide by orders under the EMCPA or the ROA can be fined.
  • The set fine for failing to comply with a Section 22 Order in respect of a communicable disease (novel coronavirus) is $750. Learn about the Section 22 Class Order for North Bay Parry Sound District.
  • Anyone who prevents an enforcement officer from exercising their powers or performing their duties to enforce the orders could face a set fine of $1,000.
  • If convicted in court, an individual could face fines up to $100,000 for committing an offence, and penalties could include up to one year in jail.

Tips and Public Health Measures for Leaving Your Unit 

If you are allowed to leave your unit:

  • Avoid social gatherings with anyone who doesn’t live in your unit. This even applies in the hallways, laundry rooms (take turns) and private rooms.
  • Wash hands with soap and water or use alcohol-based hand sanitizer before leaving your unit and immediately when returning to your home.
  • Stay two metres apart from anyone outside your unit. If using the elevator, respect posted limits and wear a face covering. You may have to use the elevator one person (or unit cohort) at a time.
  • Wear a face covering indoors and outdoors when a physical distance of two metres from others outside your unit can’t be maintained.
  • Consider using the stairs if possible.
  • Avoid or minimize contact with high touch surfaces such as doorknobs and handrails.
  • Cough and sneeze into your sleeve.
  • Avoid touching your face.

Lowering the Risk in Shared Laundry Rooms

  • Avoid crowding or social gathering. If you notice others are using the laundry space at the same time, wait until they are finished before entering, or keep a physical distance of at least two metres from each other.
  • Wash or sanitize your hands before and after doing the laundry.
  • Wear a face covering.
  • Disinfect the controls before and after using the machine.
  • Dry items completely at the highest temperature setting.
  • Disinfect hampers before using it for clean clothes.
  • Limit your stay. Fold laundry in your unit.
  • Keep dryer door closed when not using.
  • Avoid shaking out or hugging dirty laundry.
  • Do not leave soiled clothing or baskets on top of machines.
  • Do not leave cleaning residues in machines that could damage other people’s clothing. 

Resident Resources

Self-isolation: Guide for caregivers, household members and close contacts (Public Health Ontario)

Non-Medical Masks and Face Coverings (Public Health Ontario) 

Information for Building Owners and Operators

What's required? 

In Ontario, individuals must wear a face covering in indoor and outdoor areas where they can't maintain a two metre (six feet) distance from people they don’t live with (ie. share a unit with). Limits are in place for how many people can gather in indoor and outdoor spaces. Please refer to the Government of Ontario website for the latest information on what's required in your Health Unit district.

Residential building owners or condo boards may choose to make their own policies within their buildings. Create policies that align with provincial and local recommendations if you haven’t done so already. In addition to the information below, owners, operators and building staff should follow the same Tips and Public Health Measures for Residents when on site.


COVID-19 Precautions for Multi-unit Residential Buildings (National Collaborating Centre for Environmental Health)

COVID-19 Regulations, Restrictions and Recommendations

Common Areas and Signage 

Common areas include lobbies, stairwells, elevators, shared bathrooms, laundry rooms, lounges and recreational settings.

  • Encourage residents to only use essential common areas when necessary.
  • Close non-essential amenities (e.g. gyms, pools, saunas, steam rooms, outdoor playgrounds, and recreation rooms) during an outbreak or as local restrictions advise.
  • Post at every public entrance to the premises, prominent and clearly visible signage that lets people know face coverings are required and should be properly worn, and to self-screen before entering.
  • Limit and display signage for the number of people who can use the elevator at the same time to ensure physical distancing.
  • Limit and display signage for the number of people who can use the laundry room at the same time; consider making a schedule or staggering times to use laundry facilities.

Signage and Resources:

Sign: How to Wash Your Hands (Public Health Ontario)

Sign: Elevator Etiquette  -  Etiquette des Ascenseurs

Sign: Public Health Measures  -  Mesures de santé publique

Sign: Printable Posters for Multi-Unit Residential Buildings  (English  -  French)

Sign: Printable Laundry Room Etiquette Poster  (English  -  French)

COVID-19 Signage Questions for Businesses and Organizations

Printable Handouts for Tenants

Tenants in Almaguin   (English  -  French)
Tenants in Mattawa   (English  -  French)
Tenants in North Bay   (English  -  French)
Tenants in West Nipissing   (English  -  French)
Tenants in West Parry Sound   (English  -  French)


  • Use appropriate amounts and concentrations of cleaner and disinfectant with an approved drug identification number (DIN) as per manufacturer’s instructions (consult the list of acceptable disinfectants). Keep a record of your cleaning/sanitizing schedule.
  • If you are unable to buy commercial disinfectant, you can make your own homemade disinfectant.
  • Avoid dusting or sweeping to reduce the risk of making the virus airborne. Use damp cloths or paper towels and wet mopping.
  • Dispose of trash in regular waste. Trash cans (in common areas and outdoors) should have working lids and be kept closed.
  • Consider providing a hand sanitizing station in high traffic areas (if you can keep it stocked).
  • Focus on high touch surfaces (e.g. doorknobs, handrails, elevator buttons, buzzer systems, mailboxes, light switches, laundry machines, recycling and garbage chutes handles, etc.).
  • In addition to routine cleaning, make sure surfaces in essential common are cleaned and disinfected at least twice per day, or as they become visibly dirty.
  • Remove items from essential common areas if they can’t be easily cleaned.
  • If shared washrooms in common areas must remain open, enhance cleaning with appropriate disinfectants, and keep the rooms well stocked with soap and paper towel.

Cleaning Resources:

Cleaning and Disinfection for Public Settings (Public Health Ontario)

How to Prevent Skin Damage from Cleaning Products (Public Health Ontario)


  • Ensure HVAC systems are functioning correctly; check and timely conduct the necessary repairs.
  • Investigate unexplained foul odors in bathrooms, kitchens or wash areas and repair any defective parts.
  • Ensure water appliances in bathrooms and kitchens are fitted with a functioning U-bend/U-trap.
  • Open a tap on all water appliances for at least five seconds twice a day to prevent the water trap seal's loss within a U-bend/U-trap.
  • Sealing any disconnected, open, cracked or leaking wastewater pipework from an appliance.
  • Continue to monitor whole system performance for large or tall buildings.
  • Operators/owners may implement further measures recommended by the ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers).
  • Suspend non-urgent inspections and repairs.
  • If repairs are urgent and cannot be postponed, staff should practice good hygiene and public health measures including handwashing before and after each visit and maintain physical distancing from residents. If possible, residents should stay in a separate room during repairs.

Maintenance Resources:

COVID-19: Heating, Ventilation and Air Conditioning (HVAC) Systems in Buildings (Public Health Ontario) 

Guest Screening 

Work Together

  • Make sure meetings (e.g. condominium association) or unit viewings (for the sale or rental of a unit) are done virtually.
  • Prepare and plan for increases in staff absences.
  • Promote and share public health messages with residents and staff.

For more information, visit our COVID-19 Information page

North Bay

345 Oak Street West

Parry Sound

70 Joseph Street Unit #302

Burk's Falls

17 Copeland Street (by appointment only)