Facility Cleaning and Maintenance Tips



Information for Building Owners and Operators

What's required? 

In Ontario, individuals must wear a face covering in indoor and outdoor areas where they can't maintain a two metre (six feet) distance from people they don’t live with. Limits are in place for how many people can gather in indoor and outdoor spaces. Please refer to the Government of Ontario website for the latest information on what's required.

Residential building owners or condo boards may choose to make their own policies within their buildings. Create policies that align with provincial and local recommendations if you haven’t done so already. In addition to the information below, owners, operators and building staff should follow the same Tips and Public Health Measures for Residents when on site.


COVID-19 Precautions for Multi-unit Residential Buildings (National Collaborating Centre for Environmental Health)

COVID-19 Regulations, Restrictions and Recommendations

Common Areas and Signage 

Common areas include lobbies, stairwells, elevators, shared bathrooms, laundry rooms, lounges and recreational settings.

  • Encourage residents to only use essential common areas when necessary.
  • Close non-essential amenities (e.g. gyms, pools, saunas, steam rooms, outdoor playgrounds, and recreation rooms) during an outbreak or as local restrictions advise.
  • Post at every public entrance to the premises, prominent and clearly visible signage that lets people know face coverings are required and should be properly worn, and to self-screen before entering.
  • Limit and display signage for the number of people who can use the elevator at the same time to ensure physical distancing.
  • Limit and display signage for the number of people who can use the laundry room at the same time; consider making a schedule or staggering times to use laundry facilities.

Signage and Resources:

Visit our Signs and Screening Tools page for signs you can display at your facility. 

See also:COVID-19 Signage Questions for Businesses and Organizations


  • Use appropriate amounts and concentrations of cleaner and disinfectant with an approved drug identification number (DIN) as per manufacturer’s instructions (consult the list of acceptable disinfectants). Keep a record of your cleaning/sanitizing schedule.
  • If you are unable to buy commercial disinfectant, you can make your own homemade disinfectant.
  • Avoid dusting or sweeping to reduce the risk of making the virus airborne. Use damp cloths or paper towels and wet mopping.
  • Dispose of trash in regular waste. Trash cans (in common areas and outdoors) should have working lids and be kept closed.
  • Consider providing a hand sanitizing station in high traffic areas (if you can keep it stocked).
  • Focus on high touch surfaces (e.g. doorknobs, handrails, elevator buttons, buzzer systems, mailboxes, light switches, laundry machines, recycling and garbage chutes handles, etc.).
  • In addition to routine cleaning, make sure surfaces in essential common are cleaned and disinfected at least twice per day, or as they become visibly dirty.
  • Remove items from essential common areas if they can’t be easily cleaned.
  • If shared washrooms in common areas must remain open, enhance cleaning with appropriate disinfectants, and keep the rooms well stocked with soap and paper towel.

Cleaning Resources:

Cleaning and Disinfection for Public Settings (Public Health Ontario)

How to Prevent Skin Damage from Cleaning Products (Public Health Ontario)


  • Ensure HVAC systems are functioning correctly; check and timely conduct the necessary repairs.
  • Investigate unexplained foul odors in bathrooms, kitchens or wash areas and repair any defective parts.
  • Ensure water appliances in bathrooms and kitchens are fitted with a functioning U-bend/U-trap.
  • Open a tap on all water appliances for at least five seconds twice a day to prevent the water trap seal's loss within a U-bend/U-trap.
  • Sealing any disconnected, open, cracked or leaking wastewater pipework from an appliance.
  • Continue to monitor whole system performance for large or tall buildings.
  • Operators/owners may implement further measures recommended by the ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers).
  • Suspend non-urgent inspections and repairs.
  • If repairs are urgent and cannot be postponed, staff should practice good hygiene and public health measures including handwashing before and after each visit and maintain physical distancing from residents. If possible, residents should stay in a separate room during repairs.

Maintenance Resources:

COVID-19: Heating, Ventilation and Air Conditioning (HVAC) Systems in Buildings (Public Health Ontario) 

Guest Screening 

Work Together

  • Make sure meetings (e.g. condominium association) or unit viewings (for the sale or rental of a unit) are done virtually.
  • Prepare and plan for increases in staff absences.
  • Promote and share public health messages with residents and staff.

For more information, visit our COVID-19 Information page

North Bay

345 Oak Street West

Parry Sound

70 Joseph Street Unit #302

Burk's Falls

17 Copeland Street (by appointment only)