2018 Multi-Year Work Plan

Contact(s)

AODA Committee

Opportunity

Action and Accountability

Status

Revitalize the committee following the move to 345 Oak Street. Hold regular quarterly meetings.

Complete.

Scheduled meetings in July, October, January and April.

Recruit staff from Communications to replace Manager of Communications. Communications staff to be approached by Manager.

Complete.

Staff member from Communications has joined the committee.  

Recruit new committee members from client based programs Manager of Building and Maintenance  to recruit through email. Complete.

Accessibility Policies

Opportunity

Action and Accountability

Status

Policy Revisions

1. Assistive Devices

2. Client Feedback

3. Communicating with People with Disabilities

4. Mandatory Training

5. Notice of Temporary Disruption

6. Service Animals

Review and update policies and forms by Technical Policy Writer.

Finance representative to update feedback form for Reception.

Consult with Communication representative.

Complete.

All policies approved by Executive Director of Corporate Services.

Feedback form and instructions for Reception finalized.

Feedback

Opportunity

Action and Accountability

Status

Accessible electronic feedback process, feedback via letter, via telephone is encouraged. 

Quarterly reports received by Executive Director of Corporate Services, and reviewed at AODA Committee meetings.

Ongoing.

Feedback process posted in offices, notification that accessible formats and communication supports are available upon request.

Surveys to be reviewed from clients to see if any comments are noted re: accessibility. Planning and Evaluation Manager to check with staff compiling results.

Complete.

 

Built Environment

Opportunity

Action and Accountability

Status

Newly constructed building which meets Accessibility Standards for the Built Environment and Building Code.

Architect/Contractors/Management

 

Complete.

Accessible space according to Building Code and standards for Built Environment for staff and clients.

General Public invited to Grand Opening on June 27, 2018. Health Unit management to host Open House for General Public.

Complete.

Feedback was given regarding the building. Generally the feedback was positive.

Signage

Opportunity

Action and Accountability

Status

Washrooms posted as gender neutral. Safer and Positive Spaces Working Group (SPSWG).

Complete.

Creating an inclusive environment.

 

Customer Service

Opportunity

Action and Accountability

Status

Clarify for Reception what constitutes service animals, in particular, ”Therapy Animals and Emotional Animals”. Finance Program Administrative Assistant to create guidance document for reception areas.

Complete.

Will avoid any confusion for staff for access to premises.

 

Training

Opportunity

Action and Accountability

Status

Staff to take an AODA refresher training on 24/7. Finance Program Administrative Assistant to connect with Human Resources  to set up.

Pending.

Recertification training vs. new staff training

AODA training for those who provide service on behalf of the organization.  

Human Resources representative will look into this to see if this was done/is being done.

Ongoing.

Request for Proposals will reflect AODA requirements.

Brochure used (for training those who provide service on behalf of the organization) requires updating and training; process needs to be confirmed and initiated in consultation with Human Resources.

Planning and Evaluation manager to arrange updating brochure with Communications.

Human Resources to look into training.

Ongoing.

Brochure is needed for training purposes.  Human Resources ensures training is complete.

 

Information and Communication

Opportunity

Action and Accountability

Status

Update intranet. Communications representative.

Ongoing.

Updated accessibility information for general public.

Develop a plan to make non-accessible documents accessible. AODA Committee

Ongoing.

Many documents are not yet accessible.

North Bay

345 Oak Street West
705-474-1400

Parry Sound

70 Joseph Street Unit #302
705-746-5801

Burk's Falls

17 Copeland Street (by appointment only)
1-800-563-2808